Shipping policy

Shipping Policy
Last updated: September 9, 2025

Valmi (valmi.top) is committed to delivering your nail polish and related products in a safe, timely, and transparent manner. This Shipping Policy explains how we process, handle, and ship customer orders. It is designed to comply with U.S. consumer expectations and Google Merchant Center requirements. Please read carefully before placing an order, as it forms part of our agreement with you.

1) Scope of the Policy

This policy applies to all orders placed through valmi.top for delivery within the United States. International shipping is not available at this time. Orders made through third-party retailers are subject to their policies.

2) Order Processing Times

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays. Orders placed after 2:00 PM CST may be processed the next business day. During sales, promotional events, or peak shopping seasons, processing may take longer.

3) Shipping Carriers Used

We partner with major carriers, including USPS, UPS, and FedEx, depending on the order size, weight, and destination. The carrier selected for your shipment will be indicated in your tracking information once the order has shipped.

4) Shipping Methods and Estimated Delivery Times

We offer the following shipping options:

• Standard Shipping (3–7 business days): Most affordable option, available for all U.S. addresses.

• Expedited Shipping (2–3 business days): Faster delivery, subject to carrier availability.

• Express Shipping (1–2 business days): Premium option for urgent orders, not available for all products or regions.

Delivery times are estimates and not guaranteed, as carriers may experience delays due to weather, operational disruptions, or peak demand periods.

5) Shipping Rates

Shipping costs are calculated at checkout based on the delivery method, destination, and order weight. Occasionally, we may offer free shipping promotions. Unless otherwise stated, free shipping applies only to the continental United States and excludes Alaska, Hawaii, and U.S. territories.

6) Restricted Shipping Areas

Due to regulations governing flammable materials (such as nail polish), we may not ship to certain addresses, including P.O. Boxes, APO/FPO addresses, or locations where hazardous material restrictions apply. If your order cannot be fulfilled due to these restrictions, we will notify you and issue a refund.

7) Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier’s website. Tracking updates may take up to 24 hours to appear after shipment.

8) Delivery Responsibilities

Customers are responsible for providing accurate delivery information. Please double-check your shipping address before confirming an order. If a package is undeliverable due to an incorrect address or refusal, it may be returned to us. Additional charges may apply for reshipment.

9) Risk of Loss and Damage

Risk of loss transfers to the customer once the carrier confirms delivery. If your package is marked “delivered” but cannot be located, please check with neighbors, household members, and building staff. Valmi is not responsible for theft or loss after confirmed delivery, but we will assist customers in filing carrier claims when possible.

10) Damaged Shipments

If your package arrives visibly damaged, please refuse delivery if possible. If damage is discovered after delivery, contact us within 7 days with photos of the packaging and product. Email service@valmi.top with your order number and details. Verified claims will result in a replacement or refund at no additional cost.

11) Lost Shipments

If a package is lost in transit (not marked as delivered), we will investigate with the carrier. Most investigations take 7–10 business days. If the carrier confirms loss, we will reship your order or issue a refund.

12) Delays Beyond Our Control

We are not responsible for delays caused by carriers, natural disasters, labor disputes, pandemics, or other factors beyond our control. While we cannot guarantee delivery times, we will provide updates and assist customers in resolving carrier issues.

13) Hazardous Material Restrictions

Nail polish and related products are classified as flammable under U.S. Department of Transportation guidelines. For safety, shipments must follow specific carrier regulations. As a result, certain expedited shipping methods may not be available. Customers should not attempt to reroute such packages outside of approved delivery zones.

14) Split Shipments

If part of your order is delayed due to stock availability, we may ship items separately at no additional charge. You will receive multiple tracking numbers if this occurs.

15) Order Cancellations

Orders can only be cancelled before they are shipped. Once an order has left our warehouse, cancellations are not possible. You may request a return after delivery in accordance with our Return and Refund Policy.

16) Pre-Orders and Backorders

Occasionally, we may offer products on pre-order. Estimated shipping dates will be displayed at checkout. Orders containing pre-order items will ship once all items are available, unless otherwise arranged. Backordered items may delay your shipment; in such cases, we may contact you to discuss alternatives.

17) Customer Responsibilities for Receiving Delivery

Please ensure someone is available to accept packages requiring a signature. Failure to receive packages after multiple carrier attempts may result in return to sender. Reshipment may incur additional charges.

18) Shipping Promotions and Discounts

Promotional shipping offers are subject to terms published at the time of promotion. Free shipping thresholds are calculated on the subtotal after discounts and before taxes. If a return reduces the order value below the free shipping threshold, original shipping costs may be deducted from your refund.

19) Returns Due to Carrier Restrictions

If a package is returned to us by a carrier due to hazardous material restrictions, incorrect labeling, or other compliance reasons, we will issue a refund for the products but not for the original shipping costs.

20) Updates to This Policy

We may update this Shipping Policy periodically to reflect new carrier rules, legal requirements, or operational changes. Updates will be posted on this page with a revised effective date.

21) Contact Us

If you have questions or concerns about shipping, please contact us at:
Email: service@valmi.top
Support Hours: Monday to Friday, 9:00–18:00 CST (excluding U.S. holidays)