Refund policy

Return and Refund Policy
Last updated: September 9, 2025

Valmi (valmi.top) is committed to providing high-quality nail polish and nail care products to our customers in the United States. We understand that sometimes an item may not work out as expected, and this Return and Refund Policy is designed to explain in clear terms how returns and refunds are handled. This policy is written to comply with U.S. consumer expectations and Google Merchant Center requirements. It avoids misleading claims and sets out specific, fair rules for both you and us.

1) Scope of the Policy

This policy applies to all physical products purchased directly from valmi.top. It does not apply to items purchased from third-party retailers or platforms, even if those items are Valmi branded. Customers must provide proof of purchase such as an order number or receipt for a return to be processed.

2) Return Window

You may request a return within 30 calendar days of the delivery date shown in the carrier’s tracking record. The 30-day window is firm, except where longer periods are required by applicable consumer protection laws.

3) Condition of Products for Return

To be eligible for a return, products must be in unused, unopened, and resalable condition. Nail polish and other flammable cosmetic liquids are considered personal-use items. Once opened, they cannot be returned unless they arrived defective or damaged. All packaging, safety seals, brushes, caps, and included accessories must be intact.

4) Non-Returnable Products

Products that cannot be returned include:

• Opened or used nail polish, base coats, top coats, or removers

• Gift cards or digital items

• Items sold as final sale or clearance

• Complimentary gifts or promotional samples

• Products contaminated, altered, or missing essential packaging

5) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please email service@valmi.top with your order number, description of the issue, and clear photos of the packaging and product. Keep all packaging until resolution is complete. Once verified, we will provide either a replacement, exchange, or refund.

6) How to Initiate a Return

All returns must be authorized. Email service@valmi.top with the subject line “Return Request,” including your name, order number, item(s) to be returned, and reason. If approved, we will issue a Return Merchandise Authorization (RMA) and return instructions. Returns sent without authorization may be rejected.

7) Packaging and Shipping Returns

Use the original shipping carton if available. Ensure products are protected with sufficient cushioning material. Returns must be sent via a trackable service. You are responsible for the condition of the product until we receive it. Do not attempt to return opened flammable liquids.

8) Return Shipping Costs

If returning due to personal preference or error (wrong shade ordered, changed mind), the customer pays for return shipping. If returning because of our error (wrong item, damaged item, defective product), Valmi will provide a prepaid shipping label or refund reasonable return postage.

9) Inspection and Processing

Upon receiving your return, we will inspect the product to ensure compliance with this policy. If the return meets eligibility, a refund or replacement will be issued. If the product is used, opened, or in unsellable condition, the return will be denied and items may be sent back at your expense.

10) Refund Method and Timing

Refunds are issued to the original payment method only. Once processed, it may take 5–10 business days for your bank or card issuer to post funds. Shipping costs are non-refundable except in cases of our error or confirmed defects. If a promotion or discount was applied, refunds will be calculated proportionally.

11) Exchanges

We do not offer direct exchanges. To receive another item, please return the original (if eligible) and place a new order. For defective or incorrect products, replacements will be sent at no cost after verification.

12) Refused or Undeliverable Packages

If a package is refused or returned as undeliverable due to an incorrect address or repeated failed delivery attempts, you may request reshipment at additional cost. Otherwise, a refund minus shipping charges and carrier return fees will be issued if the items are in resalable condition.

13) Lost or Stolen Packages

When a carrier marks a package as delivered, the responsibility transfers to the recipient. If you cannot locate your package, check with neighbors, household members, and building staff. If still missing, contact the carrier for a claim. We will assist where possible but are not obligated to replace stolen items after confirmed delivery.

14) Hazardous Materials Rules

Most nail polish products are classified as flammable under Department of Transportation regulations. Returns must comply with carrier rules for hazardous goods. For safety, we do not accept returns of opened bottles.

15) Quality Concerns After Use

Performance may vary depending on application method, nail condition, and environment. Used products cannot be returned, but if you experience unusual issues such as separation, brush defects, or contamination, contact us with details. If verified as a product fault, we may issue a replacement or courtesy refund at our discretion.

16) Fraud Prevention

We monitor return requests for fraudulent activity. Abusive patterns, such as repeated claims of missing or damaged items, may result in restrictions on returns or future orders.

17) Cancellations and Order Changes

Orders can only be cancelled before shipment. Once shipped, cancellations are not possible, and you must follow the return process if eligible. For address corrections or changes, contact us immediately after placing your order.

18) Compliance with Law

Nothing in this policy limits your rights under state or federal consumer protection laws. If any provision conflicts with applicable law, that law will govern.

19) Updates to Policy

We may update this Return and Refund Policy to reflect operational changes, legal updates, or carrier requirements. The effective date above will always reflect the current version.

20) Contact Us

For return or refund requests, contact us at:
Email: service@valmi.top
Hours: Monday to Friday, 9:00–18:00 CST (excluding U.S. holidays)